Account Manager – Richmond, BC

About Jukebox

Jukebox is a global leader in premium print. Based in Richmond, BC, we serve clients across Canada and internationally from creative agencies and retail brands to corporate offices and independent designers. Our reputation is built on innovation, craftsmanship, and exceptional customer service. All production is managed in-house, allowing close collaboration across departments to deliver outstanding results.

About the Role

We are looking for a high-performing, detail-driven Account Manager to join our Richmond team. This full-time, in-person role is ideal for someone with extensive experience in print production and proven success in client-facing sales roles within the print industry.

As Account Manager, you will be responsible for building strong relationships with corporate clients and managing high-value print projects from start to finish. You will consult directly with clients, offering custom print solutions across digital, offset, large format, and specialty techniques including letterpress, embossing, and foil.

This position requires exceptional organizational skills, deep knowledge of premium papers and specialty finishes, and the ability to thrive in a fast-paced, highly collaborative environment. You will work closely with internal teams including prepress, production, development, and customer service to ensure every project meets our high standards.

Success in this role is measured through clear KPIs tied to response times, relationship growth, and project outcomes.

Key Responsibilities

• Manage and grow a portfolio of assigned corporate and high-value accounts
• Respond promptly to daily inquiries and provide accurate print specifications and quotations
• Own and clear your Intercom queue by offering fast, helpful communication that meets customer expectations
• Consult with clients to develop tailored print solutions based on their needs and timelines
• Process orders and quotations for custom projects
• Meet with local clients in person at our Richmond headquarters
• Represent Jukebox at print industry events and professional networking functions
• Collaborate with internal departments to ensure smooth execution of each project
• Oversee timelines, specifications, and client communications from start to delivery
• Use our custom-built CRM platform to manage accounts and ensure accurate project tracking and reporting
• Strengthen and grow existing accounts through long-term relationship building
• Help drive awareness of the Jukebox brand within the industry through event attendance and professional engagement

Mandatory Requirements

• Minimum 5 years of experience in the paper and print industry
• Minimum 2 years of sales or account management experience in an e-commerce or print environment
• Strong understanding of print production including custom formats, premium stocks, and specialty finishes
• Proven success managing large-volume, high-value client projects
• Experienced in using CRM systems and online communication tools such as Intercom to manage client interactions and project workflows
• Excellent verbal and written communication skills
• Strong time management, organization, and follow-through
• Ability to work independently while also thriving in a team setting
• Minimum typing speed of 55 wpm
• Comfortable working in a fast-paced environment with tight deadlines

Preferred Qualifications

• Familiarity with Adobe Creative Suite
• Knowledge of paper stocks, coatings, and specialty printing techniques
• Background in quoting, packaging development, or specialty print consulting

What We Offer

• Competitive salary
• Comprehensive benefits package including extended health care and dental care
• Paid time off
• Team lunches and company events
• In-house training on advanced print processes and materials
• KPI-driven performance reviews with opportunity for advancement
• A collaborative, fast-moving workplace where your contributions make a direct impact

How to Apply

This position is for experienced print professionals only. Applicants must meet the stated requirements to be considered. Jukebox is proud to be an Equal Opportunity Employer. We welcome applications from individuals of all backgrounds and experiences.