Jukebox Terms and Use

Welcome to Jukebox Print Inc. (“Jukebox,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website at www.jukeboxprint.com, your account, and all orders placed with us. By accessing our website or placing an order, you agree to these Terms. If you do not agree, you should not use our services.

1. Scope of Terms

1.1 These Terms apply to your use of the website, the services we provide, and any physical or digital products ordered through our site.

1.2 Additional product-specific terms may apply to certain products or features. If there is a conflict, those product-specific terms will take precedence.

2. Accounts

2.1 To place an order, you may be required to create an account using your email and a password. You are responsible for keeping your account information secure and for all activity that occurs under your account.

2.2 Third-Party Registration. You may have the option to register for an account using a third-party service, such as Google. By doing so, you authorize us to access and use certain account information from that service (e.g., your name and email address) as permitted by your settings on that service. Our use of this information is governed by our Privacy Policy, while your relationship with the third-party service is governed by your agreement with them.

2.3 If you know or suspect that your account login has been compromised, you must notify Jukebox immediately.

2.4 If you create an account on behalf of a company or another person, you represent and warrant that you have authority to bind that entity to these Terms.

2.5 Jukebox may suspend, disable, or terminate your account at any time if we believe you have violated these Terms, engaged in fraud or abuse, filed unwarranted chargebacks, provided false information, or for any other reasonable business purpose.

2.6 You are responsible for ensuring that all information you provide to Jukebox, including account details and order information, is accurate and up to date.

2.7 Account Deletion. You may request the deletion of your account at any time. You can initiate this process through your customer account center or by sending an email to contact@jukeboxprint.com with the subject line "Request for Account Deletion". Upon receiving your request, we will permanently delete your account, including all associated personal data, order history, and uploaded files from our active systems. Please note that we may be required to retain certain information for a limited period for legal, financial, or regulatory compliance purposes.

3. Ownership of Files and Content

3.1 You retain full ownership of all files, artwork, and designs that you provide to us. Jukebox does not claim ownership of your content.

3.2 By uploading or submitting files, you grant Jukebox a limited license to use, reproduce, modify, and store your content only for the purpose of producing and delivering your order, providing customer support, operating and improving our services, and meeting legal or regulatory obligations.

3.3 We will not use your files for advertising, marketing, or AI training without your express consent.

3.4 We treat customer files as confidential and restrict access to personnel and service providers who need them to complete your order.

3.5 Jukebox is not responsible for long-term storage or archiving of customer files and accepts no liability for loss or corruption of files once an order is completed.

3.6 Uploading files is at your own risk. We are not responsible for corrupted files, viruses, or damage to data arising from uploads or downloads.

4. AI-Generated Content

4.1 We may provide AI-powered tools to help you create content for your products. Any content generated using these tools is created at your direction and is your responsibility.

4.2 You are solely responsible for ensuring that AI-generated content does not infringe on the rights of others and that it complies with applicable laws and platform rules.

4.3 AI-generated outputs are provided “as is” without warranties of any kind. We do not guarantee that outputs are unique, free from third-party rights, or suitable for your intended use.

4.4 You use AI-generated content at your own risk, and Jukebox does not provide legal indemnity for claims arising from your use of such content.

4.5 By using our AI tools, you agree not to generate unlawful, harmful, or infringing content and you release Jukebox from any liability related to the creation or use of AI-generated outputs.

4A. AI-Powered Features (Powered by Google’s API)

4A.1 This section governs your use of any features on Jukeboxprint.com that are powered by or incorporate artificial intelligence, including but not limited to content generation, analysis, or conversational agents (the "AI Features"). These AI Features are integrated using Google’s API.

4A.2 Acknowledgment of AI-Generated Content
You acknowledge that any output, suggestions, or content generated by the AI Features (“Output”) is created by an artificial intelligence model and not by a human. The Output is provided on an “AS IS” basis. Jukebox Print Inc. makes no representations or warranties regarding the accuracy, completeness, reliability, or suitability of the Output.

4A.3 User Responsibility and Input
You are solely responsible for the text, prompts, images, or other data you provide to the AI Features (“Input”). You agree not to provide any Input that:

• a. Contains personal, sensitive, or confidential information you do not have the right to share.
• b. Infringes on any third-party intellectual property rights, including copyrights and trademarks.
• c. Is illegal, harmful, harassing, defamatory, or otherwise objectionable.

4A.4 Use of Output and Disclaimer of Warranties
The Output generated by the AI Features may contain errors, inaccuracies, biases, or offensive material. You must independently review and verify all Output before relying on it for any purpose, especially for professional, legal, medical, or financial advice. Jukebox Print Inc. expressly disclaims all liability for any direct or indirect damages arising from your use of or reliance on the Output. The Output does not represent the views or opinions of Jukebox Print Inc.

4A.5 Third-Party Processing
By using the AI Features, you understand and agree that your Input and the resulting Output will be transmitted to and processed by Google as a third-party service provider. Your use of the AI Features is subject not only to these Terms but also to Google’s applicable terms and policies, which you are encouraged to review. Jukebox Print Inc. is not responsible for Google’s data handling practices.

4A.6 Prohibited Uses
You may not use the AI Features to:

• a. Generate or disseminate misinformation, hate speech, or illegal content.
• b. Create content for spamming, phishing, or other malicious activities.
• c. Attempt to “jailbreak,” reverse-engineer, or discover the underlying components of the AI model.
• d. Engage in any activity that could disrupt, damage, or overburden our services or Google’s API infrastructure.

4A.7 Limitation of Liability
To the fullest extent permitted by law, Jukebox Print Inc., its affiliates, and its licensors (including Google) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, resulting from your access to or use of the AI Features.

5. Orders, Proofs, and Cancellations

5.1 A binding contract is formed only when Jukebox issues an Order Confirmation containing your order number.

5.2 Before production begins, you will be provided with a digital proof of your order. You are solely responsible for reviewing and approving the proof.

5.3 By approving your proof, you accept full responsibility for all design elements, including text, images, graphics, alignment, sizing, and layout.

5.4 Jukebox is not responsible for any errors in approved proofs, including spelling, grammar, colors, resolution, bleeds, margins, or other design details.

5.5 Once you approve the proof, the order immediately enters production and cannot be cancelled, changed, or refunded.

5.6 By approving a proof or clicking acceptance online, you are providing an electronic signature that is legally binding.

5.7 If you request a cancellation or change before approving the proof and before the order has entered prepress or production, Jukebox may, at its discretion, allow the cancellation or change and apply applicable fees.

5.8 Orders requiring special materials may not be cancellable at any stage, and we will notify you of such conditions during the quoting process.

5.9 Minor differences in color, trimming, or finishing are inherent in the print process and are not considered defects.

5.10No Guarantee of Color Matching. Jukebox does not guarantee that the color of printed products will exactly match the color displayed on your computer monitor or in your digital proof. Colors can vary significantly between different displays (which use an RGB color model) and the physical printing process (which uses a CMYK color model). By approving your proof, you acknowledge this inherent limitation and accept that minor color variations do not constitute a defect or a valid reason for a reprint or refund.

6. Shipping and Delivery

6.1 Delivery dates provided by Jukebox are estimates and not guarantees, unless a rush service has been purchased.

6.2 For consumer orders, risk of loss transfers on delivery to the address you provide. For business or custom orders where specifically agreed, risk may transfer when the order is handed over to the carrier.

6.3 You are responsible for providing accurate delivery information.

6.4 Visible shipping damage must be reported within three (3) days of delivery. All other defects, shortages, or issues must be reported within fourteen (14) days of delivery as outlined in Section 7.

7. Defects, Reprints, Refunds, and Reimbursements

7.1 You must inspect your order promptly upon delivery.

7.2 If products arrive defective, damaged, or materially different from what was approved, you must notify Jukebox within fourteen (14) days of delivery, except that visible shipping damage must be reported within three (3) days.

7.3 Your notice must include the order number, a description of the issue, and supporting evidence such as photos.

7.4 If your claim is accepted, Jukebox may, at its discretion, reprint, replace, or refund the affected items.

7.5 Reprint Conditions. Should a reprint be offered, it will be processed using the exact same artwork file that was submitted for the original order. We cannot accept new or revised files for a reprint. Any changes to the artwork would require a new order to be placed.

7.6 Refunds or reprints will not be issued for issues caused by errors in customer-supplied files or errors that appeared in proofs you approved.

7.7 Minor variations in color, trimming, or finishing are expected in the printing process and are not considered defects.

7.8 Quantity deviations of up to five percent are within industry standards and are not eligible for reprint or refund.

7.9 If you fail to notify us within the applicable timeframe, the products will be deemed accepted as delivered.

7.10 Approved refunds will be processed using the same payment method used for the original order. Reimbursements will typically be completed within five (5) to ten (10) business days after approval.

7.11 Certain products are not eligible for return or refund, including but not a limited to items made to custom specifications, rush jobs, promotional or discounted items, free items, products that by their nature cannot be restocked, products that have been used or damaged after delivery, and sealed items that cannot be returned for hygiene or safety reasons once opened.

8. Pricing and Payment

8.1 Currency. The currency for all prices and transactions is determined by your geographical location and will be clearly displayed on the website. Available currencies include Canadian Dollars (CAD), United States Dollars (USD), and Euros (EUR). The final currency of your transaction will be the one presented to you at checkout.

8.2 Applicable taxes and shipping charges will be added at checkout.

8.3 Jukebox reserves the right to correct pricing errors and cancel any order placed at an incorrect price.

8.4 Orders must be paid in full before production begins, and production will not start until payment has cleared.

8.5 Filing an unwarranted or erroneous chargeback is considered a breach of these Terms. Jukebox reserves the right to suspend or terminate accounts involved in chargebacks and to recover related costs.

8.6 Promotional Codes and Sales. From time to time, Jukebox may offer promotional codes or sales. All such offers are subject to the following conditions: promotional codes must be entered at checkout to be valid; offers are not redeemable for cash or credit; offers cannot be combined with other promotions unless explicitly stated; and offers may be modified or discontinued at any time without notice. Additional terms may apply to specific promotions.

8.7 Saved Payment Information. For your convenience, you may have the option to save your credit card information for future purchases. Please be aware that we do not store your full credit card details on our servers. This service is managed by our secure third-party payment processor, Moneris, which uses a PCI-compliant vault and tokenization system. When you save your card, a secure token is created to represent your information for subsequent transactions, which enhances security and protects your sensitive data.

9. Use of Website and Services

9.1 You agree to use the Jukebox website and services in a lawful manner.

9.2 You may not upload unlawful, infringing, or harmful content, nor may you use our site or services for harassment, hate speech, obscene or violent content, or any activity prohibited by law.

9.3 You may not scrape, harvest, mine, or crawl our website, templates, images, or content for use in machine-learning, AI training, or competitor services.

9.4 You may not attempt to disrupt, overload, or interfere with the operation of our website or services.

9.5 Jukebox may refuse, suspend, or cancel orders or accounts at our discretion if we believe files, content, or conduct are unlawful, infringing, abusive, fraudulent, or otherwise harmful.

10. Privacy, Data, and Electronic Communications

10.1 Our Privacy Policy is incorporated into these Terms by reference. Please review it carefully for information about how we collect, use, and disclose information about you. By using our website, social media, and services, you agree to the terms of our Privacy Policy.

10.2Commitment to Privacy. We do not and will not sell your personal information to third parties. Your trust is important to us, and we are committed to protecting your privacy.

10.3 To provide our services, we collect information necessary for transactions, including your name, contact details, shipping address, and payment information. We also process and store the files you upload solely for the purpose of fulfilling your orders as described in Section 3.

10.4 We may use cookies and other analytics tools to understand how you use our website, which helps us improve our services. Our use of this data is governed by our Privacy Policy.

10.5 By creating an account or placing an order, you consent to receive electronic communications from us. These include transactional messages related to your orders (e.g., confirmations, proofs, shipping updates).

10.6 You may choose to subscribe to our Enewsletter through signup forms on our website, which are managed by our third-party provider, Mailchimp. By subscribing, you consent to receive marketing and promotional communications from us. Your email address will be shared with Mailchimp for this purpose. You can unsubscribe at any time by clicking the "unsubscribe" link provided in every newsletter.

11. Quebec Customers

11.1 For customers in Quebec, these Terms are currently available in English.

11.2 A French version will be provided in accordance with the Charter of the French Language.

11.3 Once available, the French version will prevail to the extent of any inconsistency.

11.4 If you require assistance in French before the translated Terms are posted, you may contact us at contact@jukeboxprint.com or 1-888-667-0067.

12. Intellectual Property

12.1 All intellectual property related to the Jukebox name, logo, website, designs, and content, other than customer-supplied files, belongs to Jukebox Print Inc.

12.2 You may not copy, use, or exploit our intellectual property without our written consent.

13. Indemnification

13.1 You agree to indemnify, defend, and hold harmless Jukebox Print Inc., its officers, employees, and affiliates, from any claims, damages, liabilities, or expenses (including reasonable legal fees) arising from or related to your files, content (including AI-generated content), or your use of our products or services in violation of these Terms or applicable law.

13.2 You specifically indemnify Jukebox against third-party claims relating to intellectual property, including copyright, trademark, design rights, or personality rights contained in your files or content.

14. Disclaimer of Warranties

14.1 To the fullest extent permitted by applicable law, Jukebox provides its website, services, and products “as is” and “as available,” without warranties of any kind, either express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Jukebox does not guarantee that the operation of the website will be uninterrupted or error-free, or that product descriptions will be accurate, reliable, or free from error.

14.2 You acknowledge that there are risks in using third-party services or integrations offered in connection with Jukebox products, and that Jukebox does not control or warrant the outcome of such use. You assume all risks, liabilities, and harm that may result from third-party services, including misrepresentation, breach of contract, or violation of rights.

14.3 Jukebox does not review or proofread content uploaded or created by you. You are fully responsible for carefully reviewing proofs, checking spelling, grammar, resolution, alignment, and design details before approving your order. Jukebox is not responsible for any errors, omissions, or design issues in approved proofs or user-supplied content.

14.4 Some jurisdictions provide consumers with mandatory statutory rights (for example, rights to repair, replacement, or refund) which cannot be excluded or waived. These Terms are qualified by such rights where applicable, and nothing in this section limits your non-waivable rights under Canadian consumer protection laws.

14.5 Jukebox has no obligations under any warranty or guarantee if the alleged defect, damage, or non-conformance is the result of misuse, mishandling, storage in unsuitable conditions, neglect, accident, alteration, or improper application of the product. Minor usability impairments or deviations that are within industry tolerances do not constitute defects.

14.6 Any warranties that may apply extend only to the original purchaser of the product. They do not extend to your customers, agents, or representatives.

15. Limitation of Liability

15.1 To the maximum extent permitted by law, Jukebox is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost business opportunities, or data loss.

15.2 Our total liability for any claim relating to a specific order will not exceed the amount you paid for that order.

15.3 This limitation does not apply to liability resulting from our intentional misconduct, gross negligence, or where limits are prohibited by law.

15.4 Any claim or cause of action arising out of or related to your order or these Terms must be filed within one (1) year after the claim arises, or it will be permanently barred.

16. Governing Law and Jurisdiction

16.1 These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply.

16.2 Any disputes shall be resolved in the courts of British Columbia.

16.3 For eligible consumer claims, you may pursue your rights in British Columbia Small Claims Court.

16.4 To the fullest extent permitted by law, you waive any defense of “inconvenient forum” and agree that disputes must be brought on an individual basis and not as part of a group, collective, or class action.

16.5 Nothing in these Terms affects the legal rights you have under applicable consumer protection laws, which apply in addition to these Terms.

17. Force Majeure

17.1 Jukebox will not be responsible for delays or failures caused by events outside our reasonable control, including natural disasters, pandemics, strikes, supply chain disruptions, or carrier failures.

18. Changes to Terms

18.1 We may update these Terms from time to time.

18.2 When changes are material, we will post the revised Terms with a new effective date.

18.3 Your continued use of our services after the effective date constitutes acceptance of the updated Terms.

19. Severability and No Waiver

19.1 If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect.

19.2 Failure by Jukebox to enforce any part of these Terms shall not be considered a waiver of our right to enforce them at a later time.

19.3 Sections relating to ownership of files, indemnification, limitation of liability, governing law, and jurisdiction will survive termination or expiration of these Terms.

20. Contact Information

Jukebox Print Inc.
3511 Jacombs Rd., Richmond, BC, Canada
Email: contact@jukeboxprint.com
Phone: 1-888-667-0067