The 3-step process

The basic process of placing a print order can be broken into three steps:

Before you commence, you will need:

• Payment method (Credit Card or PayPal account)
• Mozilla Firefox or Google Chrome internet browser
• An accessible email address
• Print-ready PDF file (highly recommended)

Step 1: Select Product

Before you start placing your print order, it is important to know the specifications of your printing. Size, shape, coating, paper stock, quantity, print finishes, digital or offset – the options are almost endless, and can become overwhelming if you do not know what you are looking for.

We recommend having your design ready (or at least in progress) before placing your print order so the specifications for your print order match your design.

If you don’t have a specific product in mind, check out our sales, promotions and latest products featured on our homepage, Twitter, Facebook and eNewsletter.

If you are still having trouble choosing the right product for your needs – give our Customer Service line a call to discuss your needs; or you can also request a Sample Pack to see a range of our products.

Once you know what you are looking for you will need to select this product in our order form and add it to your cart. You can order multiple products at once by selecting “Add to Cart & Continue Ordering”.

When you are ready to complete your order click “I’m Done. Proceed to Checkout” from your shopping cart.

Step 2: Checkout & Payment

This step includes completing the checkout process, setting your shipping (or pickup) location and completing payment for your order.

You will be prompted to complete your details and then proceed to payment. For more details on shipping, please view the Shipping Support.

You will be emailed a confirmation and invoice when your payment has been received and order placed. You are now ready to send us the artwork to print.

Step 3: Upload Artwork

Once you have placed your order you will be prompted to upload files for your print.

Don’t worry if you aren’t quite ready yet – you will also be emailed a link to upload your files at a later date. The deadline for uploading files and approving your proof(s) is within 6 months from the date the order is placed for regular priced products, and within 7 days following the end of the sale for sale items. If you miss these deadlines you may need to pay for any applicable price increases.

If you placed multiple orders, you will be prompted to upload files for each order individually. Ensure you upload the correct files to the correct order.

The print process can be complex, so below is an outline of the steps your order will go through. You will receive email notifications throughout this process updating you on the status of your order.

To see the steps of placing an order, see: Placing an order. To find out what status your order is at, see: Checking your order status.

	STEP 1 File Upload
	STEP 2 Proofing & Approval
	STEP 3 Production: Printing
	STEP 4 Production: Bindery & Finishing
	STEP 5 Packaging & Shipping

Step 1: File Upload

Order statuses in this step: Waiting for Customer Files.

Before we can print anything, we need to know what to print. We are waiting for your artwork files. See: How do I supply files?

At this stage your order has been paid for but it will not proceed until we receive files to print for your order.

Step 2: Proofing and Approval

Order Statuses in this step:File Error, Awaiting Customer's Approval, Proof Accepted.

This is the step where we check everything looks good to print, and confirm it with you. It is important to monitor your order through this step – this process is a large cause of delays with your order.

The files that you uploaded will be checked by our Prepress team to ensure they are suitable for print and the product you have ordered. If there are any issues, you will receive a "File Error" message; or notes and suggestions with your proof.

When your online PDF proof is ready, you will be receive an email notification. This is a crucial step in the process, make sure you check your proof carefully and approve it in a timely manner. See: Approving a proof.

Once you have completed the approval process, your order status will change to "Proof Accepted". Your order is now in the queue for printing.

If you have selected "Run As Is" you will not receive a proof.

Step 3: Production: Printing

Order statuses in this step: Prepress, Printing.

Your order is printing (or in the queue to be printed very soon). 

Step 4: Production: Bindery and Finishing

Order statuses in this step: Trimming, Bindery, Folding, Foiling.

If your order has any specialty finishes or requirements, you will receive notifications as it passes through these processes.

Step 5: Packaging and Shipping

Order statuses in this step: Packaging, Ready for Pickup, Shipping.

When your order is finished the production steps, it will be sorted and packaged – not long now and your order will be ready!

You will also receive an email notification that it is "Ready for Pickup" or "Shipping" (including a shipment tracking number if you selected a trackable service).

“Proofing” is the final process of checking your artwork before it is sent to print. It is a very important step in the production of your order as it is the last stage to check that everything is correct before printing. For every order, you can choose one of the following proofing methods: Online PDF Proof or Run As Is.

Online PDF Proof

We recommend an Online PDF Proof for all orders. This means that our Prepress team will review the files you uploaded to your order and ensure it is print-ready. If your files are print-ready, our Prepress team will send you an Online PDF Proof to check and approve before we commence production of your order.

Run As Is

"Run As Is" is only for experienced designers who have prepared a print-ready PDF file and are 100% sure that their artwork files are ready to go directly into production. When this proofing method is selected, your order will be added into the queue for printing immediately. There are no double-checks, and no second chances. Errors that occur from incorrect file setup are the customers full responsibility and a reprint will not be covered.

If your files are not print-ready, our Prepress team may send you a File Error message. You will need to correct your files and re-upload them to your order. 

Related Article: Printed Proofs

If you are unsure of how you placed your order or if your order requires special attention, select the “Callback” option to receive a call from one of our helpful representatives to confirm your order.

Ensure to provide a correct and working phone number and you should receive a call within 2-10 business hours of placing your order.

A Callback service is also available with Custom Print and Design Service Quote requests.

When you reach the payment step, select your Payment Method (VISA, MasterCard, American Express or Discover Card only).

VISA transactions must be processed via PayPal.

For credit card, complete the details required: First Name, Last Name, Card Number, Security Code (CVC) and Expiry date. The billing address for your order must match that of the credit card or the payment will not process.

The Security Code (CVC) is a three-digit number that can be found on the back of your card near the signature panel (VISA and MasterCard).

Jukebox uses the highest level of encryption technology for transactions on our website. If you are interested in learning about the security on our website please view our Privacy Policy.

For security purposes credit card details are not stored in our system. Only the last four digits of the credit card used to make payment will be displayed on the invoice. You will be required to provide credit card details for each payment transaction.

You can easily check the status of your order at anytime by following these steps:

1. Log in - From our website, hover over the account icon at the top right corner, enter your email address and password, and click on the log in button.

2. Once in your Customer Account Center, click on Print Orders: Current 

3. Scroll to the order in question

4. The order status will be in 2 areas: on the top right corner (right of the job name) and in the Order Status tab 

See: What does my order status mean?

We offer a variety of stocks that range from 10PT to 62PT for card stock and 70LB to 100LB for text or thinner stocks. The higher the number, the thicker the paper.

Standard business cards and postcards/flyers/rack cards are commonly printed on 14PT or 16PT stock; and brochures on 100lb. Regular white bond office paper is approximately 80LB.

Our Mega Thick cards are 24PT, however we also offer 40pt thick stock that is only available with Letterpress output. If you are interested in a specific paper but require a thicker option, we can create 2-ply cards from almost any of our stocks through a custom print request.

Note that the paper thickness you select will determine the coatings available for that paper. If you are unsure of what stock/thickness to go with, feel free to visit one of our offices to pick up a sample or get assistance from a representative. You can also place a sample pack request on our website to have samples including a variety of stock thicknesses mailed to you.

Selecting a paper coating is an important step in ensuring your final product meets what you are envisioning. Your printed design can look different and offer a different impression depending on what finish you choose.

Choosing a coated stock is recommended if you are looking for the most consistent ink results, and if you have large areas of solid ink coverage in your design.

We have many different coatings available that we can recommend based on the final look you wish to achieve. Click the coating name to learn more about a specific option.

• Semi Gloss coating, sometimes referred to as “aqueous”, has a subtle effect and adds a slight sheen. Spot UV can be added to help accent key aspects of your design.
• Super Gloss coating is highly reflective, and recommended for bright designs to help make colours appear vibrant.
• Matte coating is recommended for designs with darker colours and has no added shine.
• Smooth Matte Laminate is similar to Matte coating with a more premium feel, and looks very effective over dark print colours. Spot UV can be added to help accent key aspects of your design.
• Silk Matte Laminate is a more luxurious coating with a unique silky feel, and almost a rubbery texture. This is a more durable coating option.
• Super Gloss Laminate has high reflective shine and offers some water resistance.

Please note that Uncoated stock is not available with any coating, and works best if your design is simple with minimal ink coverage.

If you are unsure about which stock or coating to choose, we recommend requesting our Recycled and Standard sample packs, which are free for many delivery locations. See: Requesting a Sample Pack

We recommend an Online PDF Proof for all orders. When your files are uploaded, our prepress team will look over your files to ensure everything looks suitable for printing and upload a PDF proof to your account (a notification email will also be sent) for approval before production.

If the prepress team does notice any issues, they will add a warning (Suggestion from Prepress) to your order status page. Whilst our prepress department will do their best to let you know about all issues or potential issues – it is the customer's responsibility to submit files that are ready for print.

An Online PDF Proof may have an additional cost for certain products. Please see: What to check on my proof for details of what to check when you receive your proof.

All orders are printed in batches. Generally orders are batched as follows:

• Digital Output: 50, 100, 250, 500, 1000
• Premium Offset: 500, 1000, 2500, 5000, 10,000

If you want a different quantity (for example 400) – it is generally more cost effective to order 500 quantity (with 100 extras) than it is to order 4 sets of 100. For quantities over 1000, it is generally more cost effective to order offset output.

Quantities cannot be split; the entire quantity for the set will have the same printing (unless you have ordered a Digital Output product with Dynamic Printing).

A blind shipping logo allows you to add your own personal branding to our shipping labels. When "Blind Shipping" is selected on an order, this means the packaging will not include any Jukebox branding or mention of our company.

Adding your own logo to the labelling is a personal touch – This is a great choice if you are shipping boxes directly to your customers. Blind shipping logos are printed black ink only on the shipping labels.

You can upload your image for a personal blind shipping logo when logged into your Account Centre, by choosing the Account Settings tab.

You can pay from your debit account (such as cheque, savings or everyday banking account) via PayPal. Please create a PayPal account and see their website for details.

There may be several days delay to link and transferring money from your debit account to PayPal – so please keep this in mind for time sensitive orders.

When you reach the payment screen of the order process, select PayPal and continue. You will then need to click “Have a PayPal account” and log in to your account with linked debit account.

Another solution for customers without a credit card is to purchase a prepaid credit card – available from most convenience stores or banks. We also accept VISA debit and MasterCard debit cards that are authorised for online transactions. These cards will be processed the same as a credit card payment.

We accept the following payment options:

• Credit Card – Visa, MasterCard, American Express, Discover Card
• PayPal – Visa, MasterCard, Discover Card, American Express and Debit Accounts

A set is referred to as printed materials (same stock and size) using one artwork or design (i.e. a front and back).

Think about a "set" as one person's business cards. If you are ordering cards for just yourself, you only need one set. If you are ordering for 5 people, you need 5 sets. Each person can have their own unique design for the front and back of their card.

The "quantity" you order will specify how many cards each person gets. If you are ordering a product with multiple sets, each person will get the same number of cards with the same order specifications (such as paper stock and coating).

As an example, if you order cards for 5 people and each person is getting 500 cards; you will need to order 5 sets of 500 quantity.

If you are looking to print a large number of different designs at individual quantity, this is referred to as Dynamic Printing and can be ordered through a Print Quote request.

During the order process you will be prompted to “Select Color”. The options you can choose at this step are (depending on the product):

• Full Colour Front Only
• Full Colour Both Sides
• Black Ink Front Only
• Black Ink Both Sides

Not all products are available with printing on both sides. Choosing a “Front Only” if you do not have any printing for one side (the back) of the order. If you have a card with colour printing on the front and black only on the back – you will need to select “Full Colour Both Sides”.

Certain products may have a higher cost for printing on both sides – you can check this by selecting each option in the menu and comparing the pricing.

The estimated turnaround time for your order will be displayed before Checkout. Our turnaround times are always based on estimations and are subject to change. Different products may will also have different turnaround times.

For the most accurate turnaround time, we suggest adding the item to your cart and proceeding to checkout (before payment) as the estimated turnaround time will be provided. Below are the approximately turnaround times for printing:

Items requiring bindery or specialty print finishes will have a longer turnaround. Several Rush services are available, as well as Same Day Service for additional costs. 

Please contact our Customer Service line at 1.888.667.0067 to discuss quicker turnaround options.

Remember: Shipping time is not included in the above turnaround time – see: What is the total turnaround time for my order?

Several factors will affect what Output is most suited for your order. Most products are either Digital Output or Offset Output.

Premium Offset:

• Larger quantities (500+ minimum)
• Ultra sharp 420+ linescreen (Stochastic)
• More economic pricing (cost per unit)
• Longer turnaround (5-12 business days)

Digital Output:

• Smaller quantities
• Quicker turnaround (1-4 business days)
• Widest range of recycled stocks available

We also have some other speciality outputs for certain products: Letterpress, Screen Printing, Rubber Stamp, EPSON poster.

PayPal is a highly secure online payment method. You can also pay via Discover Card, American Express or your debit account with PayPal.

When you get to the payment section of the checkout process, from the Payment Method menu, select PayPal.

You will then need to agree to Jukeboxprint.com Terms & Conditions and click “Submit”. You will be directed to the PayPal website to complete the transaction.

You can pay directly with your Credit Card – or click “Have a PayPal account” to log in to your PayPal account (to use debit or PayPal credit). Follow the on-screen prompts – please see PayPal support or if you experience any issues with this process.

Once the transaction is complete you will be directed back to Jukeboxprint.com for the next stage of the order process: Uploading Files. 

Please note: Delays caused by PayPal can affect the production time of your order.

When you reach the payment page of the order process, you can enter a promotional code.

Enter the code you received (case sensitive) and click “Submit”. Your order cost will then be updated, and any applicable discounts applied.

If you do not see the box to enter a promotional code at checkout, this means that the product you are ordering does not qualify for additional discounts (such as sale items).

Promotional codes may be restricted to use on certain products, prices or by certain customers. Promotional codes also have an expiry date. Please check the details of your promotional code before placing your order. Promotional codes are not valid on sale items and may not be combined. Only one promotional code may be used for each order. Promotional codes are not valid in combination with any reward level discount, and cannot be used for Design Services or custom Print Quotes. 

Pricing on our website and payment transactions are all in Canadian Dollars (CAD). We accept international credit cards – however the charges will be processed in Canadian Dollars. If using another currency, you may want to use PayPal for more control over the currency conversion.

Customer is responsible for any transaction and currency conversion fees.

Awesome! We suggest checking over your entire order – ensure that the order was not damaged during shipping.

If there are any issues, please contact us to raise a Quality Control Case.

If you love your order – we would really appreciate you sharing your experience with Jukebox Print with your friends. We have a great Refer a Friend program, or you can send a Tweet, share a photo on Instagram, send us an email – or just smile!

Thank you for choosing Jukebox Print

The Job Name is a reference name you can give each of your print orders to identify them on your invoice and account page – you can name the job whatever you like.