Choosing a paper stock is an important part of determining the final look and feel of your product. We offer a wide variety of paper stocks - not all options will be suitable for all types of designs.

If your design has very minimal ink coverage:

A simple design can be suitable for any paper stock, however we suggest to choose one of our coloured, recycled or textured stocks to add interest to your print. See: Coloured Kraft, Cotton, Pulp.

If your design is colourful or has full ink coverage:

Coated white stocks are the best choice to keep your colour and solid ink coverage looking consistent. See: Selecting a Paper Coating.

If you want your cards to sparkle:

We have a wide variety of shades and options in our Pearl line. Some Pearl Colours look best with minimalistic designs, however more versatile options like Pearl Silver can look great even with a photographic design. This is an excellent choice for Invitations. See: Pearl.

If you want your design produced in foil:

Our Premium Black line offers unique stocks that are only available with foil or emboss. Nothing can beat the look of metallic foil on all black cardstock. Foil can be added to almost any of our stocks, however Premium Black is recommended for the most high-end product. See: Premium Black.

If you want your cards to be thick:

Our Mega Thick 24pt Cards are available with a variety of finishes and have a similar thickness to a credit card. 2-ply cards are created using two stocks to double your thickness, and can be combinations of different types of paper to really stand out. Lastly, Letterpress is available on ultra thick 40pt Cotton stock for the most luxurious thickness. See: Mega Thick, 2-ply Cards, Cotton

If you want your cards to be environmentally friendly:

We offer a range of stocks that are made from 100% recycled content. See Brown Kraft, Coloured Kraft, White Recycled Cards.

If you are unsure about which stock to choose, we recommend requesting our Recycled and Standard sample packs, which are free for many delivery locations. See: Requesting a Sample Pack

When paying with PayPal, you will be directed to the PayPal site. You will need to click the “Finish” button after payment to be re-directed back to our site - this also automatically creates your order in our system. If the Finish button does not appear after payment has been submitted through PayPal, or if you wait too long and this button disappears, you may need to contact us to generate your order manually.

First please check if your order shows up under your “Current Orders” tab in your account on our website. If no order is visible here, please forward your PayPal receipt to contact@jukeboxprint.com and let us know that you cannot find your order in our system.

If your order is time sensitive please call our Customer Service Line to advise that you have emailed us your PayPal receipt.

We will verify your payment and create the order for you. You will be sent your order confirmation and file upload link via email once this has been created.

Yes! VISA Debit transactions can be processed via PayPal payment option.

All cases of special payments will be based on approved credit and must be accepted by Jukebox Print. It is up to our discretion whether to offer a special payment method, and this decision will be based on meeting our criteria of cost of order and / or quantity and rate of ordering.

A special payment request must be submitted through a Print Quote form to our Estimations Team for review and approval.

To check your order status see: What is the status of my order?

Waiting for Customer Files

Your order has been placed and payment received however artwork files have not been uploaded to your order.

File Uploaded

Your files have been received and will be reviewed and prepared for proofing and production soon.

Your re-submitted files have been received and will be reviewed for proofing soon.

Awaiting Customer Approval

Your order has been proofed and we are waiting for Approval from you to print your order.

Proof Accepted

Your order will go to print and production very soon! No changes can be made to your order at this stage.

Prepress

How exciting! Your order is being printed and produced.

Bindery

Trimming or any specialty finish is being applied to your card (including folding, die-cutting, stapling).

Packaging

Your order is almost ready...

Shipping / Ready for pickup

Yay! Your order is ready and on it's way to you (or ready for pickup if you chose that option when ordering).

Production times vary for each product and estimated turnaround times will be displayed when placing your order, before checkout. Jukebox Print does everything possible to complete orders as quickly as possible, however sometimes an order may be delayed due to press error or placed on re-print for not meeting our high quality control standards.

All turnaround times are estimates only and based on full business days from when the customer approves the proof. You can check on the status of your order at any time by logging in to the accounts section of our website.

For details on shipping, see Shipping.

The 3-step process

The basic process of placing a print order can be broken into three steps:

Before you commence, you will need:

• Payment method (Credit Card or PayPal account)
• Mozilla Firefox or Google Chrome internet browser
• An accessible email address
• Print-ready PDF file (highly recommended)

Step 1: Select Product

Before you start placing your print order, it is important to know the specifications of your printing. Size, shape, coating, paper stock, quantity, print finishes, digital or offset – the options are almost endless, and can become overwhelming if you do not know what you are looking for.

We recommend having your design ready (or at least in progress) before placing your print order so the specifications for your print order match your design.

If you don’t have a specific product in mind, check out our sales, promotions and latest products featured on our homepage, Twitter, Facebook and eNewsletter.

If you are still having trouble choosing the right product for your needs – give our Customer Service line a call to discuss your needs; or you can also request a Sample Pack to see a range of our products.

Once you know what you are looking for you will need to select this product in our order form and add it to your cart. You can order multiple products at once by selecting “Add to Cart & Continue Ordering”.

When you are ready to complete your order click “I’m Done. Proceed to Checkout” from your shopping cart.

Step 2: Checkout & Payment

This step includes completing the checkout process, setting your shipping (or pickup) location and completing payment for your order.

You will be prompted to complete your details and then proceed to payment. For more details on shipping, please view the Shipping Support.

You will be emailed a confirmation and invoice when your payment has been received and order placed. You are now ready to send us the artwork to print.

Step 3: Upload Artwork

Once you have placed your order you will be prompted to upload files for your print.

Don’t worry if you aren’t quite ready yet – you will also be emailed a link to upload your files at a later date. The deadline for uploading files and approving your proof(s) is within 6 months from the date the order is placed for regular priced products, and within 7 days following the end of the sale for sale items. If you miss these deadlines you may need to pay for any applicable price increases.

If you placed multiple orders, you will be prompted to upload files for each order individually. Ensure you upload the correct files to the correct order.