Choosing a paper stock is an important part of determining the final look and feel of your product. We offer a wide variety of paper stocks - not all options will be suitable for all types of designs.

If your design has very minimal ink coverage:

A simple design can be suitable for any paper stock, however we suggest to choose one of our coloured, recycled or textured stocks to add interest to your print. See: Coloured Kraft, Cotton, Pulp.

If your design is colourful or has full ink coverage:

Coated white stocks are the best choice to keep your colour and solid ink coverage looking consistent. See: Selecting a Paper Coating.

If you want your cards to sparkle:

We have a wide variety of shades and options in our Pearl line. Some Pearl Colours look best with minimalistic designs, however more versatile options like Pearl Silver can look great even with a photographic design. This is an excellent choice for Invitations. See: Pearl.

If you want your design produced in foil:

Our Premium Black line offers unique stocks that are only available with foil or emboss. Nothing can beat the look of metallic foil on all black cardstock. Foil can be added to almost any of our stocks, however Premium Black is recommended for the most high-end product. See: Premium Black.

If you want your cards to be thick:

Our Mega Thick 24pt Cards are available with a variety of finishes and have a similar thickness to a credit card. 2-ply cards are created using two stocks to double your thickness, and can be combinations of different types of paper to really stand out. Lastly, Letterpress is available on ultra thick 40pt Cotton stock for the most luxurious thickness. See: Mega Thick, 2-ply Cards, Cotton

If you want your cards to be environmentally friendly:

We offer a range of stocks that are made from 100% recycled content. See Brown Kraft, Coloured Kraft, White Recycled Cards.

If you are unsure about which stock to choose, we recommend requesting our Recycled and Standard sample packs, which are free for many delivery locations. See: Requesting a Sample Pack

When paying with PayPal, you will be directed to the PayPal site. You will need to click the “Finish” button after payment to be re-directed back to our site - this also automatically creates your order in our system. If the Finish button does not appear after payment has been submitted through PayPal, or if you wait too long and this button disappears, you may need to contact us to generate your order manually.

First please check if your order shows up under your “Current Orders” tab in your account on our website. If no order is visible here, please forward your PayPal receipt to contact@jukeboxprint.com and let us know that you cannot find your order in our system.

If your order is time sensitive please call our Customer Service Line to advise that you have emailed us your PayPal receipt.

We will verify your payment and create the order for you. You will be sent your order confirmation and file upload link via email once this has been created.

Yes! VISA Debit transactions can be processed via PayPal payment option.

All cases of special payments will be based on approved credit and must be accepted by Jukebox Print. It is up to our discretion whether to offer a special payment method, and this decision will be based on meeting our criteria of cost of order and / or quantity and rate of ordering.

A special payment request must be submitted through a Print Quote form to our Estimations Team for review and approval.

Waiting for Customer Files

You have successfully placed and paid for your order, but have not attached and uploaded artwork files. See: How do I supply files for my print order?

File Attached, Not Uploaded

You attached your artwork file(s), but have not finished uploading them to your order. If you are finished attaching all your files, click on the green Finish button to complete the File Upload process.

File Uploaded

You uploaded your artwork files and your order is in the queue to be reviewed for proofing by our Prepress team. 

Awaiting Customer's Approval

Our Prepress team has prepared your proof and sent it to you for review and approval. To proceed from this stage, you will need to make sure that you've downloaded and checked your proof, and then click on the green Approve Proof button. See: Approving a PDF Proof

File Error

Our Prepress team has detected one or more issues with your files that deem them unprintable, or unable to be produced with satisfactory results. You will need to correct these errors before we can proceed with proofing and/or start production. See: What is a File Error?

Production

You approved your proof and gave us the green light to start production (unless you have chosen Run As Is). Your order is going through the necessary production stages in order to complete the product you've ordered. At this stage, your order cannot be changed or cancelled.

Ready for Pickup (New York / Toronto / Vancouver)

Your order is complete and is ready for pickup at the location you've chosen! See: What are you hours of operation?

Order Picked Up

Your order has been completed and you have picked it up at one of our locations.

Shipping

Your order has been completed and we have shipped it to you. It is either (a) on its way to you or (b) has been received by you. See: How long does shipping take?

The 3-step process

The basic process of placing a print order can be broken into three steps:

Before you commence, you will need:

• Payment method (Credit Card or PayPal account)
• Mozilla Firefox or Google Chrome internet browser
• An accessible email address
• Print-ready PDF file (highly recommended)

Step 1: Select Product

Before you start placing your print order, it is important to know the specifications of your printing. Size, shape, coating, paper stock, quantity, print finishes, digital or offset – the options are almost endless, and can become overwhelming if you do not know what you are looking for.

We recommend having your design ready (or at least in progress) before placing your print order so the specifications for your print order match your design.

If you don’t have a specific product in mind, check out our sales, promotions and latest products featured on our homepage, Twitter, Facebook and eNewsletter.

If you are still having trouble choosing the right product for your needs – give our Customer Service line a call to discuss your needs; or you can also request a Sample Pack to see a range of our products.

Once you know what you are looking for you will need to select this product in our order form and add it to your cart. You can order multiple products at once by selecting “Add to Cart & Continue Ordering”.

When you are ready to complete your order click “I’m Done. Proceed to Checkout” from your shopping cart.

Step 2: Checkout & Payment

This step includes completing the checkout process, setting your shipping (or pickup) location and completing payment for your order.

You will be prompted to complete your details and then proceed to payment. For more details on shipping, please view the Shipping Support.

You will be emailed a confirmation and invoice when your payment has been received and order placed. You are now ready to send us the artwork to print.

Step 3: Upload Artwork

Once you have placed your order you will be prompted to upload files for your print.

Don’t worry if you aren’t quite ready yet – you will also be emailed a link to upload your files at a later date. The deadline for uploading files and approving your proof(s) is within 6 months from the date the order is placed for regular priced products, and within 7 days following the end of the sale for sale items. If you miss these deadlines you may need to pay for any applicable price increases.

If you placed multiple orders, you will be prompted to upload files for each order individually. Ensure you upload the correct files to the correct order.