Customer Service Representative - Vancouver

About Jukebox

Jukebox is a global specialty printing company that is leading the way in creative projects. We push the boundaries of print beyond what we ever thought possible, create amazingly crafted products and deliver unbeatable service to our customers worldwide. We celebrate creativity and are experts at creating the most unique and trendsetting products in-house like business cards, stickers and booklets. Our comprehensive services include letterpress, foiling, screen printing, spot UV and offset printing (with an unlimited of colors to choose from).

Employees at Jukebox thrive at the intersection of thinking, making and marketing. As we continue to take the bold steps necessary to transform our offering, our goal is to provide our clients with the most powerful integrated marketing platform. We’re all partners in our company, committed to do the right thing, trusting the process, innovating for the future, growing the business, believing in each other, and having a little fun along the way.

 

Our Vancouver Head Office

We are a multicultural group of people sharing a fresh and modern office in Mount Pleasant that is easily accessible by transit (we are 3 blocks away from the Olympic Village Canada Line). Our bright office has a coffee bar equipped with all your standard cafe needs, lounge area, and kitchenette. These are just a few perks; we work hard but we also have fun days!

 

Interested in joining us?

We are looking for a seasoned individual to expand our Customer Service Team on a full-time basis who is well experienced in print, has excellent organizational skills, a high attention to detail, is self-motivated and is determined to complete all tasks handed to them.

As a Customer Service Representative, your main responsibilities are to assist customers via phone, email, and online chat; as well as help out at our reception area when needed. You will use your print knowledge to help prospective customers put their concept to print. In short - you will need to be an expert in our products and services so you can work in close liaison with our customers and Jukebox team, ensuring order, product, and service inquiries are adequately attended to.

 

Are you it?

The perfect candidate will be high-spirited, fast-learning, detail oriented, have a positive attitude, self-motivated, and stylish. It is an asset if you have experience in the printing/graphic communications industry or have a working knowledge of Adobe CS programs (InDesign, Illustrator, Photoshop, etc.). Other requirements are:

  • Post-secondary education
  • 3+ year in a customer service position - e.g. call centre, hospitality, retail
  • Exceptional communication skills, written and verbal

We can't wait to hear from you!

Let us know why you would be a good fit in our company. We will only contact successful applicants for interviews.