What paper stock options do you offer?

We have a wide range of paper stocks for our products. Most of our products are printed on bright white paper stock. We also have an explanding range of coloured and textured stocks.

Paper thickness for our cards is measured in points (PT) – the higher the number, the thicker the paper. Our Mega Thick 24pt, 2PLY and Layered Cards are some of the thickest available anywhere in the world.

Click here for a comparison of paper thickness.

 

Our unique range of paper and card stocks features the following:

 

BROWN KRAFT

Kraft Paper is a brown with a natural look and feel – a very unique and popular product.

 

GREEN KRAFT

Following the popularity of our Brown Kraft products we are now happy to be launching Green Kraft paper. Go green with Green Kraft and make your competition green with envy! 100% Recycled.

 

PREMIUM BLACK

Premium Black is a range of cards developed by Jukeboxprint.com – the most premium and unique cards on the market.

All black cardstock, with foiling and embossing finish. Classy and simple, understated yet bold. These cards are for anyone looking for high end designer look, with a style that will be noticed.

 

WOOD

That is right – we now offer a Wooden Card Stock. Perfect for a unique look. Biodegradable, compostable, all natural and comes in four options. Visit our Wood Business Card Page for compelte pricing. Looking for wood flyers or wedding invitations? Request a Custom Print quote.

 

PULP

Pulp is our latest eco friendly product, made from pulp with at least 90% recycled content. It has a unique, natural texture with visible fibres. This paper is available in a range of colours: Vanilla, Cream and Beige.

 

PEARL

New unique look Pearl Stock, a light champagne colour – with glimmers of green, blue, pink and yellow depending on the lighting. Perfect for wedding invitations, beauty salon flyers, boutique clothing store hang tags, jewellery company business cards. Precious as pearl!

 

COTTON NEW!

Our 100% Pure Cotton Card stock has an unexpected softness and flexibility, accompanied with durability and strength. It is acid free, lignin free, and made 100% of cotton – a bright white uncoated card stock. Perfect for unique corporate stationery, boutique services and those looking for a unique white paper option.

Design considerations for Cotton stock

We recommend minimalist designs to take full advantage of the rich texture. We do not advise large areas of solid colour or detailed photographs.

Large areas of solid colour on uncoated paper can have inconsistency through the colour. This is a feature of the paper that cannot be avoided. It can be used to create a rustic, hand-painted like feel. If this is not what you are looking for we would recommend a smooth white card stock.

Fine details (such as those in photographs) can be lost when printed on a textured stock.

How does the Cotton stock compare to other stocks?

Cotton paper has a soft textured feel. It is lighter in feeling than other cards of similar weight – and due to its flexibility, may actually feel thinner.

What are the environmental credentials of the Cotton Stock?

Our cotton stock is made from 100% recycled cotton fibers, which are a by-product of the textile industry that would otherwise be discarded and end up in landfills.

The naturally white fibers also mean less chemical processing and waste.

How bright is the Cotton paper?

The Cotton Stock is 98 Brightness, making it one of our whitest stocks.

Cotton paper won’t yellow over time as much as other papers. Cotton-based papers are widely used for archiving purposes for this reason, as well as it being acid free.

What paper coatings do you offer?

We offer a range of coatings on our products. The best way to understand our coating options is to see and touch them for yourself – you can do this by requesting a sample pack.

 

There are two main categories of paper finishes – coated and uncoated. Below is a listing of the coatings we offer – each product has different coating options (some coatings may not be available on certain products):

 

Coated

SUPER GLOSS (previously called Hi-Gloss or UV Gloss)

Super Gloss is a layer of shine that will bring out colours and make your print more durable. The coating is similar to the finish on glossy magazine covers.

The Super Gloss coating will give resistance and durability against water (it will not be water proof, but the extra coating will give more protection than other coatings).

One note for Super Gloss coating is that it cannot easily be written on – ball point pens will not write on the glossy coating and others may smudge or rub off. The coating can be written on with some markers (such as a Sharpie) however we recommend testing this before placing your order. If you want to write on your printed product, we recommend a Matte or Semi Gloss coating.

 

SEMI GLOSS (previously called Aqueous)

A luxurious silky coating with just a hint of gloss for those that want a midpoint between Matte and Super Gloss coated cards.

 

MATTE (previously called Silk AQ)

Matte coating is subtle and understated – there is a very minimal amount of shine on these cards. Matte coated cards are also easy to write on.

 

SMOOTH MATTE LAMINATE

Smooth matte laminate is a premium finish that is great for a classy, elegant feel. It has a similar look to matte, but is very soft and suede-like to the touch. This finish is perfect for cards that have a black or dark coloured background and is great for exclusive invitations and premium services. Smooth matte laminate is also available with Spot UV.

 

 

Uncoated 

SMOOTH UNCOATED WHITE

Great for a natural and earthy feel. Uncoated cards are perfect for environmentally-friendly organisations and events.

 

KRAFT PAPER

Kraft Paper is brown with a natural look and feel. We do not print white ink, so as the paper is brown colours are subdued – please keep this in mind when designing your artwork.

 

Colours will shift varying amounts between paper stocks and coatings – especially between output on coated paper and uncoated paper. Uncoated paper is used on all our enevelopes and printed envelopes and letterheads.

 

Proofing options

“Proofing” is the final process of checking your artwork before it is sent to print. We have several options for proofing your order:

 

ONLINE PDF PROOF

This is our recommended option for all orders. When your files are uploaded, our pre-press team will overlook your files to ensure everything looks good to go for printing and send you a PDF proof to your email for approval before printing.

Please read the question ‘What do I do with my proof?’ for details of what to check when you receive your proof.

 

RUN AS IS

"Run As Is" is only for experienced designers who have prepared a press-ready PDF file and are 100% sure that their artwork files are ready to go directly into production. Jukeboxprint.com will not be held liable for any mistakes, errors, omissions or incorrect setup of the artwork file if this option is chosen, and a reprint will not be offered due to customer error or oversight – be very careful selecting this option.

What payments do you accept?

We accept the following payments:

  • Visa

  • MasterCard

  • PayPal
    Visa, MasterCard, Discover Card, American Express and Debit Accounts.

PayPal is not available for custom print orders or design services.

Acceptance Mark

What is Spot UV?

Spot UV is a extra coating of clear gloss that is applied to specific areas on your print. It is a specialty finish that adds an extra touch and eye-catching, but classy, dimension to prints. It can be applied to a small area or cover a large portion of artwork. Commonly, designers will apply the Spot UV on their logo or as an overlaid clear pattern.

Please see our Spot UV page for further details, and an explanation of how to supply artwork files.

When will my order be ready?

Jukeboxprint.com does everything possible to complete orders as quickly as possible, however sometimes an order may be delayed due to press error or placed on re-print for not meeting our high quality control standards.

Production times vary for each product and estimated turnaround times will be displayed when placing your order, before checkout.

All turnaround times are estimates only and based on full business days from when the customer approves the proof. You can check on the status of your order at any time by logging in to the accounts section of our website.

Please note: Unless you have upgraded to a Rush Service or Same Day Service all turnaround and completion dates are estimates only.

For details on shipping, please see the Shipping section of this FAQ.

 

Same Day Service NEW!

We are excited to now offer Same Day Service on Digital Output Business Cards, Flyers and other products. This service means your order will be ready for pick-up (or dispatched) from our Vancouver location same day. Order now!

Orders must be placed with press-ready files uploaded (and proof approved) before 9:30AM PST to be ready by 5pm same day. All Same Day Service orders are produced in Vancouver – orders for delivery will be shipped out via the shipping method selected by the customer. Same Day Service is not available on Saturdays.

 

 

What is the recycled content of your paper?

The paper stock used for our most common premium offset printing is a minimum 30% recycled with 10% post consumer. Our paper stock for digital printing contains minimum 10% post consumer recycled content.

 

Jukeboxprint.com cares for the environment, we also use environmentally friendly soy and vegetable based inks and zero VOC solvents.

 

We offer a range of recycled products:

  • 100% Recycled Kraft (Brown and Green)
  • 100% Recycled Bright White Uncoated
  • 100% Recycled Pearl (Silver and Cream)
  • 90% Recycled Pulp (Vanilla, Cream and Beige)

The Recycled Pearl stock is also produced with renewable electricity.

Can I split the quantity of my order?

The quantity of your order cannot be split into different artwork – such as a different employee name on half of the quantity.

For example, if you place an order for 1000 business cards, they will all have the same artwork; however, you can order two sets of 1000 cards and use different artwork (different names etc.) – 2000 cards total. Please note: minimum quantities apply for all our products.

If you are looking for smaller quantites of cards, but still with the superior quality and thick paper offered with offset business cards, our Small Quantity Cards might be what you are looking for.

What is a ‘set’?

The best way to think of a set is as one piece of artwork – an order of one set will all have the same artwork; two sets can have two different artworks (such as two different names). Sets cannot be split.

For example, if you order 5 sets of 1,000 cards you will receive 5,000 cards total. Each set can have different artwork.

Why can't you print my colour (Pantone, RGB, bright green etc.)?

We are a CMYK (or “full-colour”) printer. This means all our products are printed using Cyan (C), Magenta (M), Yellow (Y) and Black (K) ink.

RGB is a screen colour display mode – it is not suitable for previewing colours for print. Some colours that can be displayed on screen in RGB cannot be printed in CMYK – fluorescent green is one of these colours.

We accept file in RGB format but the colours will be converted to CMYK in your proof.

 

Sample RGB to CMYK colour conversion

Do you offer colour matching?

We print our products in batches, which is how we offer our great prices – but unfortunately it means we cannot offer colour matching. On a rare occasion there may be minor colour shifting between print runs (up to 10%).

 

Colours will shift varying amounts between paper stocks and coatings – especially between output on coated paper and uncoated paper. Uncoated paper is used on all our envelopes and printed envelopes and letterheads.

I don't have any artwork or design – can you help me?

Yes, there are several ways we can help you:

How do I setup my artwork?

The best way to set up your artwork is using our artwork templates. Please visit the product page of the item you are ordering to download the template. If a template is not available, email contact@jukeboxprint.com to request the template.

Here are some basic specifications:

  • Export as PDF file (preferred)

  • All images should be 300ppi or higher (at 100%)

  • CMYK colour mode

  • 0.125 inches of bleed on all sides (0.25 inches additional width and height)

  • 0.125 inch safety margin (inside trim line)

We prefer a single PDF with two pages (page 1: front; page 2: back) for each set of artwork. We also accept two single page PDFs per set of artwork.

If you are preparing artwork for specialty cards (such as Kraft paper, Spot UV, Embosing, Foiling, Metallic Ink) please see the specifc FAQ or help files for that artwork.

Handy tip: detailed naming for your files will help us process your order quicker (for example, “Front.pdf” and “Back.pdf”; or for multiple sets: “Set1_Front.pdf”, “Set1_Back.pdf”, “Set2_Front.pdf”, “Set2_Back.pdf” etc.).

Please do not include any special characters in your file name (ie. !@#$%^&* ).

What file formats do you accept?

Our preferred file type is PDF, however we also accept Adobe Photoshop (PSD), TIFF and JPG/JPEG.

We do not accept Word Documents (DOC, DOCX), Microsoft Publisher (PUB, PUBX), Adobe InDesign (INDD), Quark (QXD) files. If you are using these file types you will need to export a press-ready PDF file. We do not offer support for these programs or file types.

What is the largest file size you can accept?

We accept files up to 100MB in size and you can upload up to 10 files for each order.

This should be adequate for providing artwork for all our products – if you file size is too large, please remove unnecessary layers (Illustrator) or flatten your artwork (Photoshop).

If you require further assistance please email contact@jukeboxprint.com for assistance.

How do I send in artwork/design files?

The only way we accept files is through our website (we do not accept files via email or disk).

When you have placed your order and completed payment you will be directed to a page to upload your artwork files.

The link to upload files will also be emailed to you (with your invoice), or you can access it by logging in to the account section of our website.

What is bleed?

Bleed refers to the artwork that extends past the trim size. The reason that printers require bleed is as your order will be printed on a larger sheet size, and then trimmed down. This additional small amount of artwork allows for any shifting that may occur during printing and trimming.

If any artwork touches the trim line, it should extend past the trim line into the bleed area. The bleed should be a seamless extension of the artwork (there should not be any visible edge).

 

EXAMPLE

Incorrect Bleed

  • Artwork does not extend past the crop marks / trim area.
  • Bleed is not a seemless exension of the artwork.

Correct Bleed

  • Artwork extends past the crop marks (minimum 0.125") on all sides.
  • Bleed is a seemless extension of the artwork.

 

Standard Size Business Card bleed specifications:

Trim size:   3.5 x 2   (finished size)
Bleed size:   3.75 x 2.25   (0.125" bleed on all sides)
Safety zone:   3.25 x 1.75   (0.125" inside trim line on all sides)

 

Click here to download a sample press-ready file (3.5 x 2 business card).

Can you adjust my files?

Adjustment or correcting of files is not included in the price of printing.

Any adjustments or requested changes for print orders may incur an additional charge for the additional time required by our prepress team or designers. We will always confirm and get approval before additional charges are incurred.

We also have a team of highly capable and experienced designers at Jukeboxprint.com – request a quote for design services and our designers will help you out.

Can you check if my artwork file is okay?

We recommend that orders are placed with proofing type of "Online PDF Proof" – in this case the prepress team will notify you by email if there are any errors or warnings for your artwork before printing or with your proof. You will then have the chance to modify and re-supply your artwork file before approving the proof.

The only way to upload files is via our website when you have placed your order. Jukeboxprint.com will only check files when uploaded to our website and proofing option "Online PDF Proof" is selected. For the best results, use our templates and follow our specifications.

Why am I getting a ‘File Error’ message?

A file error message means that your artwork files have not been set up correctly for press. If you click the link in the email you received there will be a detailed explanation of the error and how to correct it.

The Jukeboxprint.com Prepress team will always try to correct any possible issues with your artwork setup whenever possible, but sometimes this is not possible so you will receive a 'File Error' message. Your designer will need to fix this issue.

Why am I getting a ‘Suggestion from Prepress’ message with my proof?

There is nothing necessarily wrong with your artwork, but as part of our service our pre-press team wanted to warn you about a certain issue (such as a colour warning, text too close to the edge or even a spelling error if they notice it). You may choose to correct this issue, or ignore the warning and proceed with printing.

What issues can cause printing problems?

Jukeboxprint.com uses the latest technology the highest quality print, however there are some issues that should be avoided. Please check the following issues before you upload your files:

 

TRANSPARENCY

Transparencies can sometime cause issues. These problems can often be avoided by using shades of the colour, instead of transparency (for example: instead of setting a black object to 10% transparency, set the ink values to CMYK: 0, 0, 0, 10).

 

OVERPRINTING

White objects that are set to overprinting will not print – often this is not visible when the PDF is previewed, so it is always best to check that no objects are set to overprint. Using “multiply” has a similar effect as overprinting without the preview issue.

 

BORDERS

Borders close to the edge don't cause errors, but it can lead to unwanted finished product. Any slight shifting that occurs during the printing and trimming process are highly visible when there is a border running along the edge. We recommend borders be at least 0.125 inches away from the trim line.

 

SAFETY MARGIN (text or graphics too close to the trim line)

Due to unavoidable shifts that occur during the printing and trimming processes we recommend a safety margin (or padding/safe area) of at least 0.125 inches inside the trim lines – that is 0.25 inches away from the edge of the bleed.

 

FONTS

We recommend converting all fonts to paths (outlined) or flattening artwork before uploading as this causes the least issues with fonts. You may also choose to embed the fonts in your PDF file.

 

BLACK

We recommend using CMYK black (0, 0, 0, 100) or for a rich black (60, 40, 40, 100). Ensure your artwork is in CMYK mode before adjusting the black.

Using an RGB (or registration) black, or other black values may cause an unwanted or unexpected output – the colour can shift to a black that has a brown, red, grey or blue tint to it (depending on the values).

 

GREY (GRAY)

When using grey in your design we recommend using greyscale black (without any Cyan, Magenta or Yellow ink)

In Adobe Photoshop, convert the Colour Mode to ‘Greyscale’.
In Adobe Illustrator and InDesign, use colour values within the range: C 0, M 0, Y 0, K 0-100.

ROYAL BLUE / PURPLE SHIFT

Royal blue can be problematic and shift to a purple colour if the CMYK values are not specified correctly. For a blue colour we recommend values within this range:

C 100, M 0-50, Y 0 and K 0-100

 

Please also read our FAQ regarding colour matching.

What Shipping options are available?

We offer shipping to customers worldwide. Pick up is offered free of charge from our locations.

We offer several shipping options depending on your location – these will be displayed at the last stage of the checkout process; or view our Shipping Calculator for available options.

How much will shipping cost?

Shipping costs will be calculated and displayed before payment is processed, or you can use our Shipping Calculator. Shipping cost is based on weight and delivery location (as an example, the cost to ship 1,000 business cards within Canada generally around $14-20 via UPS Standard).

Is the shipping trackable?

You will be emailed a tracking number for your order when it is shipped. You can also check tracking numbers by logging into the account section of our website.

Where are your pick-up locations?

VANCOUVER

British Columbia, Canada

 

(604) 630 5580
Weekdays 9:00am – 5:00pm
Saturday 9:00am – 12:30pm

 

200-341 Water Street (2nd Floor)
Vancouver BC, V6B 1B8 (View Map)

 

Now open Saturday! Located in Gastown, a block West of Waterfront Station (Bus, SkyTrain, SeaBus, West Coast Express). On the same side of the street as the Steam Clock, 70 metres up-hill; above Suraj Fashions and Gifts Souvenir Shop.

Parking: There is limited on-street parking near the office, a pay-parking lot is located next to Waterfront Station or at the end of Cambie Street near Starbucks (Gastown). If you are picking-up a large order, please call our office for further parking options.

 

LONDON

Ontario, Canada

 

(519) 850 7720
Weekdays 9:00am – 5:00pm

 

560 Wellington Street (lower level)
London ON, N6A 3R3 (View Map)

 

Five-floor red brick building directly across the road from Victoria Park at the corner of Wellington and Wolfe Street.

Parking: Free two-hour parking is available on Central Avenue and Hyman Street between Wellington and Waterloo. There is also pay-parking lot next to Centennial Hall. If you are picking-up a large order, please call our office for further parking options.

 

Calgary Location is now closed.

 

My order is late or hasn't arrived.

Please check the estimated completion date on your accounts page. If your order is overdue, please contact our office for further details.

If your order has been shipped, please contact UPS or Canada Post with the tracking number you were emailed.

How much will Design Services cost?

You can place a free request for a Design Services quote on our design page.

The cost of your design fee will depend on what you require, the complexity of your design and the time for our designers to work on your design. Your quote will detail exactly what is included in the design services and you will be warned before any additional charges are incurred.

Where can I download your PDF presets?

You can download our PDF profile settings here (for Adobe Distiller, InDesign and Illustrator).

The product I want to order is not offered on your website.

Want to print a custom size, or have a specialty requirement, folding or foil? No worries, submit a Custom Print Quote Request and our print estimator will get back to you with a quote.

What happens if I received a product that is defective?

Jukeboxprint.com carefully quality control checks all product before shipping. However, if you believe your item is defective or damaged during shipping please call our customer service line within 7 days to raise a quality control case.

You may be requested to send a photo of the defective product, or in certain cases we will require samples of the defective product sent back to us to obtain a reprint. Unfortunately if the error is due to customer error (such as uploaded artwork setup) a reprint cannot be offered.

If a reprint is produced all defective print product must be returned to Jukeboxprint.com.

I'm looking for the most eco friendly option. What do I select?

We are pleased to announce our new 100% post consumer recycled 17pt thickness card stock. We are currently launching this across selected products.

What do I do with my proof?

If you requested an “Online PDF Proof” when you placed your order, you will be notified by email when your proof has been generated.

Open the link to your Order Status Page in the email (you can also find this page by logging in to your account on our website).

Download the proof to your Desktop and open it in Adobe Reader (free download from the Adobe Website).

Carefully check over the proof, take note if there are any special notes about your order from our prepress team.

Carefully check your proof – the customer is responsible for checking all details are correct (including all details such as spelling, phone numbers). Also ensure that there are no graphics or objects missing and that all the order details are correct before approving.

We proof "head-to-head" – this means that front and back of a proof will be printed so that the top of both sides are printed on the same edge of the sheet. You would flip the proof like the page of a magazine to read the reverse side.

If your proof is correct, click on the “Approve Proof” button. If there is anything that needs correcting, click the “Decline Proof” button – you will then be provided with a link to re-submit new files.

What is the status of my order?

You can check on the status of your order at any time by logging in to the accounts section of our website. Click “Login” at the top right of our website to log in (or if already logged in, click “My Account”). You will be taken to the “Current Orders” section of your Account Manager. Here you will be able to see the status of your order.

  • Waiting for Customer Files – Your order has been placed and payment received however artwork files have not been uploaded to your order.
  • File Uploaded – Your files have been received and will be reviewed and prepared for proofing and production soon.
  • File Re-Uploaded – Your re-submitted files have been received and will be reviewed for proofing soon.
  • Awaiting Customer Approval – Your order has been proofed and we are waiting for Approval from you to print your order.
  • Proof Accepted – Your order will go to print and production very soon! No changes can be made to your order at this stage.
  • Prepress – How exciting! Your order is being printed and produced.
  • Bindery – Trimming or any specialty finish is being applied to your card (including folding, die-cutting, stapling).
  • Packaging – Your order is almost ready...
  • Shipping / Ready for pickup – Yay! Your order is ready and on it's way to you (or ready for pickup if you chose that option when ordering).
Blind Shipping

By default orders are shipped out in Jukeboxprint.com branded boxes and packaging. If you do not want this, select “Blind Shipping” when placing your order. This option is useful for design studios who are ordering for their clients.

How do I log in to my account?

At the top-right corner of our website, click the “Login” button. You will then be prompted to enter your email address and password.

Do I have an account with Jukeboxprint.com?

Customers who have placed an order since June 2011 will have an account on our website – linked to the email address used to place the order (unless you have requested to have it deleted).

I forgot my password

To reset your password, click “Login” at the top right side of our website, you will be prompted for your email address and password. Enter your email address and click “Forgot Your Password?”. You will be emailed instructions on resetting your password.

How do I refer a friend?

Refer a friend to our website and they will receive $10 off their first order.

You will also earn credit towards your next order when you refer friends who also place an order on Jukeboxprint.com – up to $20 off your next order.

Only customers who have a completed order in their account can refer and earn credit through our website.

To refer a friend, login to your Account on our website and click “Refer a Friend”. Enter their name, email and message and click “Send”. They will be sent an email and receive $10 credit on their first order.

I want to add a link to Jukeboxprint.com on my website or blog

We love it when customers love Jukeboxprint.com, and we love it more when you want to tell others – so we want to give you something back! If you use your referral link, you can earn credit towards your next order!

 

Only customers who have a completed order in their account can refer and earn credit through our website.

 

To find your referral link (or banner), login to your account on our website and click “Refer a Friend”. Under “Add a Referral Banner to your website” copy the HTML code provided and add that to the code for your website (example on the right).

 

We would love to hear about your blog or website – please let us know by emailing media@jukeboxprint.com. Get social with us on Twitter and Facebook for more rewards, news and giveaways.

    Order your cool business cards today!

 

I want to update my details or change my password

Your address and contact information is stored in your account. If you need to update this information, login to your account and click “Account Settings”. You can then make any changes to your contact information and click “Save Account”. 

We do not store credit card information to your account for security reasons. This must be entered on our secure checkout for each new transaction.

I want to delete my account

Please email contact@jukeboxprint.com with a request to delete your account.

I want to subscribe/unsubscribe to your eNewsletter list

Login to your account and click “Account Settings”. Your eNewsletter preferences can be changed at the check box “Please add me to your email list for exclusive sales and promotions”. To subscribe tick this box; to unsubscribe un-tick this box and click “Save Account”.

Status and discount levels

We love to reward our loyal customers! All orders placed with your account will earn you discounts and rewards – the more your order, the higher status and discount level you will reach.

When you log in to your account, your status level will be shown to the right of screen.

Discounts are not available on sale or promotional items, design services or custom print quotes.

What are crop marks?

Crop marks are the small tick marks in the corners of press-ready files – they mark where the trimming knife will be placed to trim down your order to remove the additional artwork along the edge (the bleed).

Crop marks should be set 0.1 inches away from your artwork (or the trim line). If you do not have crop marks in your artwork, don't worry we can add these for you (however bleed is very important – please see ‘What is bleed?’).

 


 

Incorrect Crop Marks

  • Too close to artwork

Correct crop marks

  • Offset away from artwork

Do not include any border (or die-line) on your artwork.

Click here to download a sample press-ready file (business card).

How do I add a QR code to my card?

A QR code (Quick Response code) is a barcode-like square graphic that can be scanned by smartphones to quickly direct customers to your website or contact information.

 

With the popularity of smartphones, QR codes are a growing trend; making a seamless link between printed material and the Internet.

 

Our free creators have a QR code generator. When using the creator, select ‘Upload Pictures / Select Patterns’ tool, and use the ‘Insert QR Code’ button. For web addresses, include the ‘http://’ part of the URL.

 

Ensure you print out your proof at 100% and test the the QR code is able to be scanned correctly (certain devices scan QR codes differently).

  

What is the refund policy?

A refund can be requested before an order has gone into prepress/production. If an order is in production, a refund cannot be provided.

Refunds are subject to transaction fees. A full refund (no transaction fees) can be provided if requested before 5pm (EST) the day the order is placed.

Using a refund as instore will avoid transaction fees. It is the customers responsibilty to contact Jukeboxprint.com to request a refund or instore credit.

Can I see some examples of your printing and products?

Yes, please request a Sample Pack.

We have several different Samples Packs depending on your requirements. Please check the Sample Pack page for more information.

You will need to perform validation of your email address before we process your free Sample Pack request. Most Sample Packs are mailed out via Canada Post. An email will be sent when your sample pack is dispatched.

How do I set up my artwork for Kraft Paper?

Natural-brown Kraft paper cards is an exciting new product we are proud to offer – but there are some details that should be considered when deisgning for this product.

 

Kraft paper is a natural-brown colour. We do not print white ink. This means that when you view your proof, the white areas in the proof will be the brown paper colour. Your proof is not colour accurate – the brown paper will cause colours to shift. This is part of the beauty and classic look of the Kraft paper.

 

As an example:

 

Colours in the orange, yellow, brown spectrum will tend to not be visible as the brown colour or the paper will not contrast enough with the ink.

 

The texture of the paper is also rough – this can cause thin lines and detail to not print correctly.

 

The brown kraft paper – as it is 100% recycled and unbleached, the darkness of the paper can vary from lighter to darker. Unfortunately we cannot accept requests for lighter or darker paper.

How long do I have to upload files for my order?

As per our Terms & Conditions, for orders that are placed and paid for we allow up to 10 business days to upload files; for sale items, we allow 5 business days to upload files. After this time, there may be additional charges for any price increases.

If the order is not used within this time – any paid amount can be used as an instore credit.

More Printing Terminology

Below is a list of some terminology used throughout our website, with a brief explanation.

PT / Points Points is a unit of measure. 14PT, 16PT, 24PT are paper thicknesses, the higher the number the thicker the paper.
C1S Coated One Side. This is a card stock that is coated on one side only, the other side does not have any additional coating. At Jukeboxprint.com the coated side is always the first page of your PDF proof.
C2S Coated Two Sides. A coating is applied to both sides of the card.
Stock Stock is another word for paper or card.
Die / Dieline / Die-Cutting
A die is used to create a custom shape – is is the "cookie cutter" type shaped tool that punches out a shape from the sheet of paper/card. The dieline is the representation of this line (printed or in artwork files).
Saddle Stiching A type of book binding, with a staple.
Perfect Bound A type of book binding that is glued and has a full wrap-around cover.
CMYK An abbreviation of Cyan, Magenta, Yellow and Black (K) – the four process (or ‘full colour’) inks.
FSC The Forest Stewardship Council of Canada. The highest level of certification for paper and printing products.
PPI Pixels Per Inch.

Are you hiring?

Please visit our Careers page for further information on exciting jobs and employment oppertunities with Jukeboxprint.com.

Do you offer special pricing for brokers or trade pricing?

We like to reward our loyal customers with the best pricing and this is why we do not offer trade pricing for clients who resell our products. If you would like to receive discounts on our products please create an account with us and you will soon see the discounts with the more orders you place.

Do you offer FedEx shipping?

As of December 2013 we no longer offer FedEx as a shipping service. UPS and Canada Post are our exclusive shipping providers.

Why are there yellow dots on my digital print?
The tiny and almost undetectable dots on a digital output product is referred to as "printer steganography". This is a restriction implemented in digital print machines to prevent forgery; an strictly enforced by the manufacturers of Digital Output machines. We have no ability to remove the steganography. The dots are printed with all colour Digital Output. It is only evident on a white background and most people will not be able to see this with the naked eye. It is intended to be unnoticeable and will not effect the overall look or colour of your design.
If you have any additional questions, please feel free to call us or email directly at contact@jukeboxprint.com